Income Services

This page originally focused on online income services only. A short section on offline income services was started November 2014.

Online Income Processing Options

There are a number of ways of getting money processed as a result of someone making a decision to ‘buy’ from your website (or via seeing a charity ad elsewhere):

  • At time of writing (June 2000), it is common for all types and sizes of organisations to require a form to be printed off and posted, or a phone call, with cheque or credit card payment being processed in ‘standard’ ways.
  • Use a Payment Service Provider (PSP) facility, where your website connects through when someone wants to make a payment. The money goes to their account, and you get paid typically 45 days later. (Information should be collected on your site so you respond before then!). Operate on a set-up fee (sometimes free) plus a percentage per transaction which can be double the offline charge.
  • A ‘secure server‘ within your web set-up which allows taking credit/debit card details online, and you then feed in manually to your normal card processing arrangements.
  • Real online card processing, through a facility like ePDQ (see Barclays), with a live or batch connection to the card issuers/clearers. Usually a monthly fee, lower transaction charge than PSP – try to negotiate same as your offline arrangement.
  • Your own online processing facility, connecting through to the banks system in a similar way to BACS. Only for the largest, and even then probably not yet.

Online Income Tools, Services, Apps

You may want to investigate how these facilities manage or link in to Gift Aid processing. Note that some services are promoted as “free” but check what this means, as the phrase can ignore administration charges or cuts from Gift Aid, for example.

  • Charities Aid Foundation (CAF) can collect donations over the internet in various ways.
  • Charity Checkout online payment processing.
  • Donate is a mobile tool, originally designed to get guests giving at charity events  etc. Run by charity National Funding Scheme.
  • PayPal has a simple Donate button as part of its solutions for charities.
  • Rapidata Services has some online fundraising services as well as direct debit facilities.
  • SnapDonate (new autumn 2014) is an app which connects with JustGiving via scanning a charity logo.
  • Tech Trust has various fundraising related online (and offline) services, including bulk email, card processing.

The open source add-on to the CiviCRM platform, CiviContribute, may be available. While coming from an American base, they are trying hard to internationalise it.

Also see Membership Systems, as increasingly fundraising management processes are integrated into a wider CRM (customer relationship management) function. Also check Online services for Event Management.

Platforms, giving portals

Also see Fundraising Resources page for sample charity websites, ‘shop and give’. Make sure you check what set up costs, commission on Gift Aid claims and/or transaction fees are charged.

  • bmycharity has closed (was commission free donations facility for UK charities).
  • Charity Choice web directory provides an online donation facility for registered charities.
  • Charity Giving, another online giving site, is operated by the Dove Trust, a charity which has been providing fundraising support since 1983. Lower charges than most.
  • everydayhero “consumer giving” website from fundraising software company Blackbaud also has facilities for charities to build fundraising websites.
  • Givey.com Encourages individuals to share a photo, video or any link that will inspire others and give to charity. Projects and community groups as well as charities.
  • Global Giving “Projects on GlobalGiving.co.uk are screened to ensure they meet a genuine charitable purpose, in areas such as education, health, economic development and the environment.”
  • Golden Giving Only charges card transaction fees, through support by various philanthropic partners.
  • iRaiser Based in Paris (suggested by Shelter Scotland’s digital manager in an article Oct. 2014).
  • JustGiving The most well-known online platform for individual charity fundraising. There is an annual membership charge, unless you sign up for the Basic account. They also have a crowdfunding facility. Possibly also a ‘white label’ version for use within a charity’s own web page.
  • Localgiving aims to enable philanthropic giving to small local charities and community groups in the UK. It is a social enterprise owned by two charities, and every local charity listed is vetted by their local Community Foundation. There is an annual fee.
  • Make a Donation No commission charges due to support from businesses.
  • Makerble Launched autumn 2014, focuses on projects and showing the change donors can make.
  • SmartGiving Fundraising pages and charity accounts (claiming Gift Aid before the account holder allocates the money). A registered charity.
  • The Big Give.
  • Total Giving was launched Dec. 2013 by Raise your Profile using its Donation Manager software. No fees, apart from PayPal processing.
  • Virgin Money Giving is another individual fundraising platform, set up as a not-for-profit. There is a set up fee.

Community shares, Crowdfunding



General Payment Services

  • Barclaycard Business Services ePDQ is their online payment facility for approved merchants.
  • Paysafe (was NetBanx).
  • PayPal is a little different to the others. Accepts credit card payments very quickly, but there are some restrictions on what you can then do with the money.
  • Planet Payment Phone 0800 027 3636.
  • PayPoint. (previously SECpay).
  • SecureTrading provides ‘real time’ processing of payments by credit and debit card. UK based. Rates for charities (Autumn 04): 1% of each transaction plus £150 per year.
  • WorldPay is quite widely used by UK charities (which are charged 1% on credit cards, no annual fee). Doesn’t meet full accessibility requirements, according to reports. Part of Royal Bank of Scotland Group.

Cards and payment facilities

Various banks provide branded debit/credit cards for charities – we haven’t collated details so far.

  • Embedded Payments (previously CharityCash) provides retail payment solutions via Post Offices, PayPoint etc., also supporter donation cards, mobile cash donation engine.

Web design, hosting, internet services

Getting the right deal

Many companies do special deals for charities. Unfortunately, there is no standard way of charging or setting up a web facility at present. You need to get a number of companies to quote for the work you want doing. Get them to explain what updating will be done by whom, when, and at what cost, or negotiate this. A clearly out-of-date web site reduces credibility! What time scales are they working to in design, who will be hosting (where your web site data/pages are actually kept) and are they likely to provide a reliable service with enough capacity for the level of interest you hope to generate?

Above all, make sure you get a specification which takes into account your existing IT systems (if any) and every aspect you need to keep it going for at least a year. (For example, could be hidden costs of extra pages above your basic agreement, need for expensive links to ‘upload’ data.)

Use of accessibility criteria and W3 standards is of increasing importance for any organisation.  Open Source software (such as WordPress) is a serious option, reducing basic costs but still usually needing help to implement, tweak design and interface with other systems. Sites like OpenSourceCMS have fairly techie info on the options.

Service Providers

Mainly technical – ISP, hosting, packages

ISP = Internet Service Provider

  • GreenNet provides web services to organisations involved in peace, economic and social justice, human rights, environmental sustainability issues. Broadband, email, web (Drupal) hosting etc. Phone 0845 055 4011 / 020 7065 0935.
  • The Information Works Associated with Co-op Systems, specialising in web databases, web site support and strategy. Unit 4.09 Bondway Business Centre, 71 Bondway, London, SW8 1SQ, phone 020 7793 0677, email: team@infoworks.co.uk
  • Voice is an “easy-to-use website builder available free of charge to all community, not-for-profit, and voluntary groups in the UK”.
  • The internet business packages from The Phone Coop.

Mainly design and development

Also see specialist software developers.

  • Catfish Web Design produces anything from small ‘start-up’ sites to more complex designs with databases, e-commerce and content management systems – conform to W3C web-accessibility guidelines. Can also help with logo design, image branding and internet based marketing. Clients include Joint Council for the Welfare of Immigrants, Brain Research Trust, naz project london. Phone 01223 873349, email: info@catfishwebdesign.com
  • Codeface, a small web solutions agency, has worked with a variety of voluntary organisations. Office 11, Curtis House, 34 Third Avenue,Hove, BN3 2PD.
  • Doodleweb Design Strong on accessibility, reflected in their own well-designed site. Plus the team seems to have the right approach having been involved in various charities and small community organisations.
  • Eduserv (a not-for-profit and registered charity) provides cloud and data management, application development, cyber resilience etc.
  • Electric Putty Works predominantly with organisations in the non-profit sector and specialises in creating accessible information based websites using their own content management system.
  • Fat Beehive Done stuff for Action Research, Coin Street. Flexible pricing. Website, consultancy, design, backend, databases, browser testing, hosting, content management systems, e-commerce. 59 Rivington St, London, EC2A 3QQ, phone 020 7739 8704.
  • Frieze Web Design has a policy that “charities pay only what they can afford”. Plenty of experience working with non-profit organisations. Email:
  • Geoff Wilkins With a voluntary sector background, over 10 years experience in web site planning and design, HTML coding, interactive programming in Perl/CGI, Java and Javascript, image-editing, PHP/MySQL database development, and site promotion.
  • Graham Bond Visual Communications provides design for print and Web site services for initiatives involved in sustainable development and social change. (Web site also also provides provides info on sustainability issues.) 85 Barrowfield Road, Stroud, Gloucestershire, GL5 4DG, phone 01453 758279, email: visual@towards-sustainability.co.uk
  • GreenNet Design specialise in ‘creating fine web sites for the NGO and non-profit community’. 74-77 White Lion Street, London, N1 9PF, phone 020 7713 1941.
  • Headscape Have worked with Back Care, Butterfly Conservation, CAFOD, Fire Fighters Charity, Aidsmap, National Trust, National Parks, and Wildfowl and Wetlands Trust, and strong on usability and accessibility aspects of web design and development.
  • Hugh Barnard Web design and programming (using open source tools), consultancy and teaching at all levels. Voluntary sector references available. Based in Hackney, East London.
  • Jake-v Bilingual web design for voluntary organisations (e.g. Welsh and English)
  • Jamkit From simple web sites to complex extranets and mailing lists, with a particular emphasis on usability, accessibility and client control. Customers include Moorfields Eye Hospital, Breast Cancer Care, London Housing Foundation. Phone 020 7549 0520, email: info@jamkit.com
  • Jim Byrne Accessible web design, audits and training.
  • Omega Alpha Web design and development, Content management, Technical support, Web hosting, Database driven websites, Internet strategy, Accessibility and compliance services. 16 Percival Street, Accrington, Lancashire, BB5 0BE, phone 01254 301569, email: omega@omega-alpha.com
  • spotts Website Development for the Voluntary Sector by a freelance developer.
  • Suspire Media A number of charity clients. Phone 020 8521 8505, email: info@suspire.co.uk
  • tincan Their portfolio shows that they have produced a number of content management system based web sites for major charities and arts organisations.
  • Torchbox RationalMedia content management system, web-based software such as management information systems and reporting applications, online community building, consultancy, training, managed hosting and support services. Charities and public sector are core areas.
  • White Fuse Web design and Drupal development, CRM data management (CiviCRM), also brand strategy.


Email and other internet services

  • CharityeMail “Everything you need to send regular (even daily) or ad hoc emails to supporters, peers, customers or clients.” Over 8 years experience with charities on email marketing campaigns.
  • dotMailer Not charity sector specific, but used widely.

Membership System Suppliers

Customer, and Client/Service User, Relationship Management systems, including web based.

Can be called CRM (customer/client relationship management) – CRM systems in general may now have sufficient capabilities, so we may include ones which are in active sector use. Also see Membership software intro page.

Noted Suppliers

This selection is not definitive, but generally we have seen their products in action or heard good reports. They should still be checked out properly by you.

  • Enterprise MRM (Membership Relationship Manager) links to Sage or Pegasus Accounts. Also Enterprise SCS for small charities. See Intelligent Solutions.
  • Blackbaud Raiser’s Edge for Windows Concentrates on fundraising. Now also own AppealMaster (produced by ngc4it) which is widely used in small to medium size organisations for fundraising, alumni management, membership and general contact management; can be accessed over the internet or standard telephone lines, works alongside Microsoft Office (it is based on Access). The European company is wholly owned by Blackbaud Inc, of the US. Single user version £5,000 (Dec 00). Phone 0141 575 0100, email: sales@BBEurope.co.uk
  • civiCRM is a web-based, open source, Constituent Relationship Management system which builds on open source software, namely Drupal, Joomla or WordPress. There are various UK suppliers.
  • Computercraft FirstPoint More of a contact manager, but Computercraft have been developing databases for the voluntary sector for 20 years, and RNID use it for their call centre. Off-the-shelf extensions cover Grant Management, Course Bookings and Subscriptions Management, amongst other tasks. Intelligent Solutions were favouring this over Accounting Answers (qv) when last we talked, bringing their expertise on working with smaller Sage clients. Phone 020 7284 6980, email: enquiry@computercraft.co.uk
  • contactLINK from ITsorted, a “low cost database designed and priced specifically for voluntary organisations”, launched 2006. The people behind it have extensive experience in the charity sector. Advanced version can handle events and membership. (Based on MS Access.)
  • iFinity (was Fisher Technology) Supply the iMIS* range of products (and integrate it with Sage, Access acs, Sun etc), over 2750 systems installed, Windows and Mac, starting at £1225 per product. Plus VCGenius content managed web site integrates with a wide variety of membership systems including iMIS. Phone 08712 880251
    *iMIS is an international product from Advanced Solutions International – European office phone 08705 887 700.
  • Progress CRM Windows based, can be quite cheap to start with. ProgressAnywhere is their ‘over the internet’ service. Part of Advanced Solutions International (ASI) – originally from Fisk-Brett.
  • Westwood Forster Visual Alms. Definitely the high end of the market, over 200 systems installed. Having started as purely for fundraisers, now handles grant-giving, membership, alumni management. Phone 020 7251 4890, email: info@westwood-forster.co.uk
  • Ebase FREE ‘An integrated database template for non profits that want to manage interactive communications with their donors, members and citizen activists’. Developed in the US with various American funding for registered US and Canadian non-profits. Based on FileMakerPro database which runs on Windows PC or Apple Mac systems. You may well want to check out what the position is on using non-American format postcodes and phone numbers, and you may need to live with dollars and funny dates too. They have introduced pay-for support.
  • KISS Contacts Based on MS Access, up to version 1.5 when we reviewed (Dec 00). Simple to use and cheap. Restrictions to selection and reporting are the flipside of this, but will be more than adequate for many small to medium organisations. Version 2.9 (at spring 2006) has extended the reporting, added Gift Aid, Direct Debits and Standing Orders as well as facilities to print badges and send emails. £100 plus VAT. Email: sales@kissoftwaresolutions.com

Web-based

This section was created when web features in membership systems were rare. Internet functionality is now pretty standard in most systems listed on this page.

Specialist Database Systems

Systems for contact, client or service user management (previously on a separate VolResource page).

  • CharityLog, although described as a web-based Contact Management system, revolves around a diary screen allowing the management of client related work e.g. booking a home visit, recording result, ensuring follow up, referral or other action. Will produce a variety of reports, for internal or funder use.
  • LampLight records service users, the work done with them, and produces detailed monitoring statistics, with Version 2 (March ’06) dealing with outcomes as well as outputs. Functions for second tier organisations have been added. Costs £10 per month.

Other sector CRM systems

Advanced Was Iris NFP, which itself took over/merged with a large number of software companies in this area. Check their membership and fundraising products website section – OpenEngage, NG and NFP Dynamics.

Previously the company or predecessors offerings included: CARE First membership system was installed in 1987, for large users such as RSPCA, RSPB, Save the Children; Charisma Clients included RNLI, Nat Housing Federation, Dogs Trust; Consensus focused around training course, membership administration and event management, with web-based .NET CRM application; Integra software, as well as membership, had events, examination and case management options; Profile Concept – a particular niche in learned societies and professional bodies, but not limited to this, and specialise in membership systems.

3Si Open Market manages member details at an individual and organisational level. Subscriptions, Events, Product sales. Can be web enabled and tailored to specific organisation needs. Phone 01782 713409, email: sales@3-si.com



APT Solutions Stratum Contact Administration Designed for associations, charities, clubs, institutions, trades unions; runs on Windows NT or UNIX. Facilities include Contact Management, Subscription processing, Covenants, Legacies, Campaign Management, Conferences & Events, Examinations, CPD, Help Desk, Merchandising, Directory Publishing. Managing over 8 million contact records (at spring 07). Phone 01952 214000, email: sales@aptsolutions.com

Ariadne Computer Systems Acquired by Miller Technology, April 2007. Customers for their membership system (AMS) include CAMRA, Royal College of Physicians, trade unions and friendly societies. Modules include membership, subscriptions, committees, events & venues; integrates with Microsoft Office and Exchange, uses SQL Server. Phone 01223 263243, email: mail@ariadnesystems.com

Avant-Garde Proclaim – as website now gone (forwards to Sys-Care) this software presumably no longer available. A donor and contact administration system, used by over 40 charities. From £750 for a single user (Lite version allows 10,000 records), developed with MS Access. Phone 020 8408 1590.

Care Management Systems, a division of CMAC Computer Systems, produce DonorFlex, which is mainly a fundraising tool. Phone 0121 458 7887, email: donorflex@care-data.co.uk

Data Developments ‘for church and charities’. Membership Co-ordinator (£129 at spring 2013).

Dataware Consultancy Centre Subscriber.NET (developed in MS.NET technologies) includes member/contact management, events, fundraising and gift aid, volunteer management, BACS processing. Linked to MS Office. Phone 01375 489820.

Decisions Express The usual membership management competences (look under CMS on the web site), but ‘unique replication ability’ catering for the needs of regional structures – regional offices can handle new members and get data verified centrally later (very crudely put). Phone 020 8441 9800, email: info@decisions.co.uk

Exact Abacus 3EX. Mainly for commercial order processing, but has list/membership management capabilities. Installed software (min 4 users) or ASP (min 50 transactions/week) approach. Phone 01772 455052, email: sales@exact3ex.co.uk

Icaris (previously JA Computer Solutions).

Miller Technology was set up to provide computer systems for the administrative requirements of membership-based organisations in the not-for-profit sector. Based on Oracle databases and online access, with customers handling from 5,000 to 2 million contacts/members. Contact Philip Crouch, Sales Director, phone 020 7843 9724.

Oomi “CRM for anyone anywhere” – integrated Engagement Management System for the NFP sector, combining CRM, Website, Collaboration, Engagement & Social Media. (Previously as Centrepoint Computer Services, provided a Membership Management System as part of the Target range, with events and publications management modules too.) Phone 020 8390 8899.

Pangaea Consuling supplies systems based round Aptify – membership, events, susbcriptions, fundraising etc.

PowerDev Circle, a membership system for the smaller organisation, no longer features on their website, but they do have sector customers for their bespoke database consultancy and development services.

ProTech Computer Systems Pro-7 ‘Designed in conjunction with some of the UKs largest membership associations to handle diverse information management requirements, including membership, contacts, fundraising, marketing, events management.’ Phone 01922 722280, email: enquiry@protech.co.uk

Rubicon Accelerator. Phone 01276 706900, email: sales@rsuk.com

SDA Software (originally suggested by a VolResource subscriber) provides online leisure management software, which includes sports clubs membership management.

Senior Internet Ltd supplies RiverCRM, a CRM specially developed for membership, NFP and charitable organisations, as well as e-vol for the voluntary sector. They also provide membership websites through their CMS, River, as well as CPD. Contact Commercial Director Ben Mactaggart on 0115 838 9555 or project@senior.co.uk

SystemWise MemberWise Facilities offered are: Membership Records, Subscription Calculation & Collection, Membership Administration, Club Accounting. Phone 0131 339 8304, email: general@systemwise.co.uk

ThankQ Clients include Comic Relief, Concern Worldwide (Ireland). Has a Small Charity Edition? Phone 01509 235544.

Touchstone CRM.

TSG Tribe CRM for membership organisations.

Velum has disappeared into Godeltech, taking all traces of MRS (Membership Relationship System) with it (was RSS/Rivington Street Software/TISL).

VeryConnect includes non-profit management, stakeholder engagement, and giving back. UK based team, starts from £150 a month.

Workbook In use by a variety of charities etc – case studies on the website (at Oct ’14) include Coeliac UK, Chartered Accountants’ Benevolent Association, Index on Censorship, Regen SW.