Regulatory Bodies

Article modified: September 2017, Author:


If you have concerns about services provided by the utilities, want to object to offensive advertising, argue against government agency decisions, here are the contacts. All the web sites listed will have details of addresses, phone numbers, and nearly all will describe what they cover, what they can’t deal with, and the procedure you need to follow. Some studying here is likely to save time in wasted approaches.

Utility/Industry Regulators

Utility regulators mainly deal with pricing matters and aren’t very good at explaining their complaints procedure on their sites. See also Media/communications below.

Government/local council regulators

Other areas: start out at Gov.uk.

The Ombudsman Association has a list of members.

Also note Centre for Public Scrutiny – online resource for auditors or scrutineers of public sector bodies. “Not only to hold executives to account but also to create a constructive dialogue between the public and its elected representatives” on public services.

Government Departmental websites are on the Lobby page.

Not-for profit and social regulators

  • Independent Complaints Reviewer investigates complaints about Land Registry, The National Archives, The Northern Ireland Youth Justice Agency, Children’s Commissioner for Wales.


Fundraising

Charity fundraising is regulated in a number of ways. Local authorities licence street collections, while the Charity Commission (in England and Wales) registers and oversees accounting and reporting.

Media/Communications

  • Office of Communication, Ofcom, covers telecoms , media (radio, television, but not BBC) and more.
  • Advertising Standards Authority This includes advertising on non-broadcast electronic media (eg CD-ROM, internet). Phone 020 7580 5555
  • Press Complaints Commission Phone 020 7353 1284.
  • ISPA Not a statutory regulator, but reputable Internet Service Providers generally belong. The Code of Practice is quite large – see under Consumer Issues.
  • Phone-paid Services Authority for telephone Premium Rate Services complaints or enquiries – includes charity donations, gambling, competitions etc.

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