This page originally focused on online income services only. A short section on offline income services was started November 2014.
Income Services - Contents
Online Income Processing Options
There are a number of ways of getting money processed as a result of someone making a decision to ‘buy’ from your website (or via seeing a charity ad elsewhere):
- At time of writing (June 2000), it is common for all types and sizes of organisations to require a form to be printed off and posted, or a phone call, with cheque or credit card payment being processed in ‘standard’ ways.
- Use a Payment Service Provider (PSP) facility, where your website connects through when someone wants to make a payment. The money goes to their account, and you get paid typically 45 days later. (Information should be collected on your site so you respond before then!). Operate on a set-up fee (sometimes free) plus a percentage per transaction which can be double the offline charge.
- A ‘secure server‘ within your web set-up which allows taking credit/debit card details online, and you then feed in manually to your normal card processing arrangements.
- Real online card processing, through a facility like ePDQ (see Barclays), with a live or batch connection to the card issuers/clearers. Usually a monthly fee, lower transaction charge than PSP – try to negotiate same as your offline arrangement.
- Your own online processing facility, connecting through to the banks system in a similar way to BACS. Only for the largest, and even then probably not yet.
You may want to investigate how these facilities manage or link in to Gift Aid processing. Note that some services are promoted as “free” but check what this means, as the phrase can ignore administration charges or cuts from Gift Aid, for example.
- Charities Aid Foundation (CAF) can collect donations over the internet in various ways.
- Enthuse (was Charity Checkout) online payment processing.
- Donate is a mobile tool, originally designed to get guests giving at charity events etc. Run by charity National Funding Scheme.
- PayPal has a simple Donate button as part of its solutions for charities.
- Rapidata Services has some online fundraising services as well as direct debit facilities.
- SnapDonate (new autumn 2014) is an app which connects with JustGiving via scanning a charity logo.
- Charity Digital (was Tech Trust) has various fundraising related online (and offline) services, including bulk email, card processing.
The open source add-on to the CiviCRM platform, CiviContribute, may be available. While coming from an American base, they are trying hard to internationalise it.
Also see Membership Systems, as increasingly fundraising management processes are integrated into a wider CRM (customer relationship management) function. Also check Online services for Event Management.
Platforms, giving portals
Also see Fundraising Resources page for sample charity websites, ‘shop and give’. Make sure you check what set up costs, commission on Gift Aid claims and/or transaction fees are charged.
- Charity Choice web directory provides an online donation facility for registered charities.
- Charity Giving, another online giving site, is operated by the Dove Trust, a charity which has been providing fundraising support since 1983. Lower charges than most.
- Givey.com Encourages individuals to share a photo, video or any link that will inspire others and give to charity. Projects and community groups as well as charities.
- Global Giving “Projects on GlobalGiving.co.uk are screened to ensure they meet a genuine charitable purpose, in areas such as education, health, economic development and the environment.”
- GoFundMe launched in the UK in 2017. From 2018, 5% donor charge dropped in favour of “voluntary tips”.
- Golden Giving Only charges card transaction fees, through support by various philanthropic partners.
- iRaiser Based in Paris (suggested by Shelter Scotland’s digital manager in an article Oct. 2014).
- JustGiving The most well-known online platform for individual charity fundraising. There is an annual membership charge, unless you sign up for the Basic account. They also have a crowdfunding facility. Possibly also a ‘white label’ version for use within a charity’s own web page.
- Localgiving aims to enable philanthropic giving to small local charities and community groups in the UK. It is a social enterprise owned by two charities, and every local charity listed is vetted by their local Community Foundation. There is an annual fee.
- Make a Donation, now part of Golden Giving No commission charges due to support from businesses.
- Makerble More about tracking impact of projects to show the change donors can make.
- SmartGiving Fundraising pages and charity accounts (claiming Gift Aid before the account holder allocates the money). A registered charity.
- The Big Give.
- Total Giving from Raise your Profile using its Donation Manager software. No fees, apart from PayPal processing.
- Virgin Money Giving is another individual fundraising platform, set up as a not-for-profit. There is a set up fee.
- Crowdfunder “a simple way for people to raise money, awareness and support for great ideas”.
- Spacehive “crowdfunding civic projects”.
- Community Shares: Community Shares Unit (England) – all community share offers that meet national standards of good practice can feature on their Microgenius web pages. Also see Community Shares Scotland.
- Barclaycard Business Services ePDQ is their online payment facility for approved merchants.
- Paysafe (was NetBanx).
- PayPal is a little different to the others. Accepts credit card payments very quickly, but there are some restrictions on what you can then do with the money.
- Planet Payment Phone 0800 027 3636.
- PayPoint. (previously SECpay).
- Trust Payments/SecureTrading provides ‘real time’ processing of payments by credit and debit card. UK based.
- WorldPay is quite widely used by UK charities (which are charged 1% on credit cards, no annual fee). Doesn’t meet full accessibility requirements, according to reports. Part of Royal Bank of Scotland Group.
Cards and payment facilities
Various banks provide branded debit/credit cards for charities – we haven’t collated details so far.Tags: accountancy, funding, web