Technology Services

Also see Technology: software.

Computer hardware, maintenance and support

  • See Extra: Environmental Impact for information on computer recycling services. Some of these provide cheap computers to community groups and other charities. See Suppliers – Computers for ‘hardware only’ deals.
  • Charities IT Association (CITA) provides charities with a free 2 hour consultation with a strategic IT volunteer “optimised for organisations turning over between £50K and £5M”.  For charities registered with the Charity Commission (England and Wales) or the Scottish Charity Regulator currently (summer 2016).
  • IT4Communities is now part of CITA (summer 2016).
  • A-POJ Ltd A Reading-based ICT consultancy specialising in the charitable and education sectors. Services include network installation and management; database design, development and management; remote access solutions; systems analysis and planning; ICT support and troubleshooting. Phone 0118 901 7078, email: info@apoj.com
  • Avec Solutions redistributes profits to charitable bodies working for the benefit of the community. Bloomfield House, 395-405 Newtownards Road, Belfast, BT4 1RH, phone 028 9045 9000, email: info@avecsolutions.com
  • The Blue Lizard provides IT support, disaster recovery, web design and hosting, plus support for V-Base, WWV, HAL and other specialist applications. Studio G6, building OB, East 10 Enterprise Park, Argall Way, London E10 7DQ, phone 020 3287 0792, email: info@thebluelizard.co.uk
  • Co-operative Systems Specialist provider to voluntary and educational sectors. Installation, maintenance and hotline support for PCs, networks, Microsoft specialists. 20 Miles Street, Vauxhall, London SW8 1SD, phone 020 7793 0395, email: team@coopsys.net
  • Comm-tech provides recycled computers, network support, consultancy etc. mainly for south/central London Groups.
  • Computercraft Supply, install and train on accounts systems and database development. Plus “First Point of Contact is a complete organisational database system.” Also networking, support and advice, and training. 100-106 Leonard Street, London, EC2A 4RH, phone 020 7739 5953, email: enquiry@computercraft.co.uk
  • Elbourn Computer Services IT installation and support to voluntary organisations in Surrey, also recondition PCs donated by businesses, open source advice.
  • ESP Projects is a Social Enterprise providing network installation and maintenance, PC repair and purchasing, web site development, email and internet systems, and a software team to design and construct bespoke VB, Java or ASP applications. Phone 0114 2787229, email: sales@espprojects.co.uk
  • Ethical IT – IT solutions for Charities, Social Enterprises, Voluntary & Campaign Groups, including cloud services. A partnership between JADe and the Ethical Property Company.
  • IT Croydon Information Technology consultancy and a range of computer services, 20-30% discount to voluntary sector organisations. Phone 020 8777 2921, email: info@ITCroydon.co.uk
  • JADe provides generic and specialised IT services to a variety of non-profits, such as Action Aid, Global Witness, Ramblers Association. Have also created a ‘contacts-centric’ database system for charities, C2.
  • Roger Jones/RJ Partners has worked in arts and voluntary sectors as an IT consultant and trainer for 7 years. Includes customising Access databases.
  • Seeds for Change Linux advice/consultancy – free for social and environmental campaigns groups.
  • Senior IT and security specialists, based in Nottingham.
  • Vermont Systems Based in Hampshire, computers, software installation and support, basic accounting packages. 10 per cent discount for charities.

Training and Consultancy

  • Happy Computers Charity discount, usually extended to all voluntary orgs – approx. 40% off. Programme of courses on popular software and systems, also do customised and onsite by arrangement. Online (web based) training available too. Happy Computers is the first training company to achieve the Gold Standard of the Institute of IT Training, meaning that 100% of trainers are accredited. Cityside House, 40 Adler Street, London, E1 1EE, phone 020 7375 7300, email: happy@happy.co.uk
  • 3tc Aiming to make ICT available to all third sector organisations in Merseyside through training and services. A partnership of voluntary, public and private sector companies. Phone 0151 285 4000.
  • Charity IT Association – see above for tech surgeries and consultancy.
  • Computercraft – see above.
  • IT 4 Communities now provides its consultancy as part of CITA (summer 2016) – volunteering brokering service enabling IT professionals to provide technical help/advice to charities and community groups.
  • Lasa has an IT Consultancy service. Phone 020 7377 1226, email: ist@lasa.org.uk
  • Other possible sources of training at special rates for charities etc. are local further or higher education colleges.


IT and Fundraising

See also Fundraising Resources page. Membership software has its own page too, as does online income services and tools.

  • IT for Charities An IT consultancy for the sector run by Ivor Wainewright mainly focusing on marketing and fundraising. The website gives info. on software, organisations, CD databases etc.

Consultancy Services

Management, fundraising and other consultants, low-cost options, business links.

Choosing a Consultant

In our opinion, most consultancy work depends on the experience of, and good working relations with, a particular individual consultant, whether they are part of a larger team or not. It is therefore difficult to give recommendations to consultancy firms as a whole. However, those listed here have earned their place in some way!

Management Development Network (see Further Contacts below) has a page on Choosing and briefing a management consultant or trainer.

The Institute of Consulting did have a guide to successful consultancy assignments. You may still find some of its material useful, such as the Professional Code of Conduct.

Sector Specialists

Management consultancy, personnel, interim and project management

plus possibly communications, fundraising, financial, research.

Media support is on the Media services page, IT consultants on Technology Services page, etc.

  • Amber Analysis Consultancy, research, evaluation and capacity building services from Libby Cooper, the founder and former Director of Charities Evaluation Services. Phone 020 7607 1292.
  • BEST management training and consultancy services to voluntary sector organisations primarily within Wales provided by Shirley David. Phone 01646 651655.
  • Blue Spark Consulting. ICT, organisational development, strategy etc.
  • Change Q “Doing everything to help you achieve impact: learning, strategy, fundraising and communications alongside leadership and organisational development.”
  • Charities Evaluation Services is now part of NCVO – see Quality, Monitoring page.
  • Charity Leaders “revolutionising leadership in the voluntary sector”.
  • Compass Partnership, Greenbanks, New Road, Bourne End, Bucks, SL8 5BZ, phone 01628 478561.
  • Connections Partnership. Personnel consultants to the voluntary sector. Gill Taylor, 94 Howard Road, Leicester, LE2 1XH, phone 0116 270 5876.
  • Consultancy.coop “a co-operative of experienced third sector consultants based in Wales”.
  • Dovetail Management Consultancy Practical experience ‘dovetailed’ with business sense for the public and voluntary sector. Advice, consultancy and training on strategy, fundraising, finance, information and communications technology, facilities management. Phone 020 7639 0090 / 0845 456 8208, email: andy.cawdell@dove-tail.co.uk
  • Tracy Elliott. Management Consultant and Trainer, over 14 years experience with the voluntary sector. Experienced facilitator with group work skills, strategic management / business planning expertise, trained mentor / facilitator for Practical Quality Assurance System for Small Organisations (PQASSO). 61 Talbot Street, Canton, Cardiff, CF11 9BX, phone 029 2022 5314.
  • Tamara Essex Experienced voluntary sector trainer, consultant and fundraiser (particularly health and social care), now based in Dorset.
  • Impact Consultancy & Research Social and community based research, project evaluation and support and development services, particularly in a rural context. Specialist knowledge of community engagement and empowerment. Based Shropshire.
  • Indigo Project Solutions is a project management and fundraising consultancy which provides development support to social enterprises, voluntary organisations, councils and the education sector. Lochside House, 3 Lochside Way, Edinburgh EH12 9DT, phone 0131 452 2031.
  • Inspiracion Experienced consultant providing management consultancy services to the voluntary sector including: strategic development, interim management, evaluation, research, training, fundraising. Phone 020 7737 3341, email: director@inspiracion.co.uk
  • Inspire2Aspire Director Sarah Brown. Work with charities to develop visions, Values plans and strategies, plus help implement the change process. Phone 01709 810080.
  • Andrea Kelmanson. Over 40 years of sector experience. 93 Chase Road, London, N14 4LA, phone 020 8886 1595. LinkedIn profile.
  • The Management Centre, Blue Jay Works, 117 Gauden Road, London, SW4 6LE, phone 020 7978 1516
  • Peach Consultancy Infrastructure, capacity building, strategic planning, governance, partnership, fundraising, social enterprise and research consultants; ISO 9001 and NCVO approved. 33 Arragon Gardens, London, SW16 5LY, phone 020 8679 2810, email: marcusw@peachconsultancy.com
  • Practical Wisdom R2Z, formed in 2010 by researchers and consultants Colin Rochester, Bill Rushbrooke and Meta Zimmeck, specialising in the voluntary and community sector and volunteering.
  • The Projects Company, Willow Lodge, Church Road, High Beach, Loughton, Essex, IG10 4AJ, phone 020 8502 2327, email: info@theprojectsco.co.uk
  • Prospect Consultancy (Aliona Laker) Management and fundraising consultants.
  • Katie Rowan. Trustee Support and Training Packages; Developing successful supported volunteering projects. 2 Rheidol Terrace, London, N1 8NT.
  • Social Value Lab (was Think) “a national hub for social sector research and action”.
  • Ask Sue Tuffin Consultancy, evaluation and training services in facilitation, organisational review and development, trustee recruitment, monitoring and evaluation, research, information materials and personal career planning. 21 Jackson Avenue, Leeds, LS8 1NP, phone 0113 2931357, email: sue@suetuffin.co.uk

Consultancy around specific issues, functions

  • Populo HR in Hampshire run by Dr Sonia Wilson.

Further Contacts

The Management Development Network is an organisation of/for independent management trainers and consultants in the sector. The directory of members is on the web site. The directory can also be obtained for £15 (incl. p&p and 2 updates) from 39 Gabriel House, Odessa Street, London, SE16 0HQ, phone 020 7232 0726.

Online Register of Arts Consultants is a database managed on behalf of Arts Council England and Arts Council of Scotland.

EUConsult is the ‘European Association of Consultants to and about the Not-for-Profit Sector’ and lists UK (and other) members on its website.

NCVO has a list of recommended consultants – see Support Bodies.

Free, pro bono or low-cost consultancy

Also see: Sources of professionals for management committees/trusteeship on the Trustee and Member Resources page, Technology Services for volunteer IT consultants. Plus our page of websites listing professional (employee) volunteering opportunities. If your issue invovled a legal matter, check Legal Services.

Business Links

There are various employee volunteering initiatives around – try your local sector support organisation (CVS) – which could help you find free (or low cost) professional help.

Prohelp, a network of professional firms who give their time and expertise for free to voluntary and community groups (connected with Business in the Community), appears to have stopped at a national level but regional groups still around? Search on the BitC site or more widely. Members include surveyors, architects, accountants, solicitors, property consultants, engineers, IT consultants etc and undertake one-off projects such as feasibility studies, structural surveys, marketing plans, legal advice.

Pilotlight “helps small charities and social enterprises to grow by matching them with business people who help the charities for three hours a month, for up to two years. Pilotlight manages the relationship between the charities and business people, guiding them through a tried and tested model to develop a strategic plan.” Free to charities. Phone 020 7396 7414, email: info@pilotlight.org.uk



Fundraising and Marketing Consultants

We have had some requests to give contacts here. There are many around, and we do not have any particular knowledge on the best or worst.

Also try: Association of Fundraising Consultants PO Box 9, Woodstock, OX20 1ZJ, phone 01582 762446, email: enquiries@afc.org.uk

Legal Services

Funded/Community Legal Services

A local Law Centre can often provide advice to community groups although not necessarily on employer matters (use the Law Centres Federation website to find info). A Council for Voluntary Service (or similar) often has some legal advice service for voluntary groups (see Local contacts page), usually free.

Commercial firms

Your local solicitor can probably deal with most legal matters for the organisation.

Specialist charity lawyers can be helpful on constitutions, contracts, possibly fundraising literature (e.g. legacy promotion or covenant forms), endowment arrangements. Advice on some of these may be available from accountancy firms. If your auditors are any good, they may be a cheaper source. If you want a ‘city’ type firm, the charity specialist is likely to be more cost effective than others.

Known sector experience

The following law firms are known to have specific charity/voluntary sector knowledge.

  • Bates, Wells & Braithwaite Do various training events, including with Directory of Social Change; loads of specialist lawyers, produce regular legal update for clients; have experience in social enterprise too. From Feb. 2015 at 10 Queen Street Place, London, EC4R 1BE, phone 020 7551 7777.
  • BDB Pitmans (was Bircham Dyson Bell) Charity clients from major national and international charities to smaller, grant-giving charitable trusts, include family charities, learned societies, royal charter companies, heritage trusts, membership organisations, service providers and research institutes.
  • Blake Morgan Offices in south Wales, Oxford, Reading, London, Portsmouth, Southampton.
  • Brabners A north west England law firm with a Charities and Social Enterprise team.  Horton House, Exchange Flags, Liverpool, L2 3YL, phone 0151 600 3341.
  • Burness Paul and WIlliamsons Offices in Glasgow, Edinburgh, Aberdeen.
  • Anthony Collins Based in Birmingham, “the largest social housing, charities and community regeneration operations outside London”. 134 Edmund Street, Birmingham, B3 2ES.
  • CharlesRussell Speechlys (Charles Russell merged with Speechly Bircham Nov. 2014) Has various charity specialisms. Offices in London, Cheltenham, Guildford.
  • Farrer & Co Tends to have high-status clients. 66 Lincoln’s Inn Field, London, WC2A 3LH, phone 020 7242 2022, email: enquiries@farrer.co.uk
  • Foot Anstey Offices in Exeter, Plymouth, Taunton and Truro with dedicated charity and social enterprise team acting for organisations ranging from local voluntary groups through to national charities. Contact James Evans, Senate Court, Southernhay Gardens, Exeter EX1 1N, phone 01392 685243, email: james.evans@foot-ansteys.co.uk
  • Geldards has taken over Robinsons, an East Midlands firm with national coverage which claimed to be the leading provider of legal services to independent religious charities.
  • Goodman Derrick 90 Fetter Lane, London, EC4A 1PT, phone 020 7404 0606.
  • Hempsons Offices in London, Manchester and Harrogate. Email: (city)@hempsons.co.uk
  • Freeths has offices in Oxfordshire – clients include RSPCA, Oxfam, Cancer Research UK and Save the Children.
  • Hewitsons Offices in Cambridge, Milton Keynes, Northampton, Saffron Walden. Clients include RSPB, local Wildlife Trust. (Head of Charities Team is Mr Chris Knight in Northampton office.)
  • Hunters (incorporating Alexanders).
  • IBB Solicitors, based in Uxbridge. Membership charities is one speciality, out of wider services for charities.
  • Interface Legal Advisory Service is run by a lawyer previously with the much missed Interchange Legal Advisory Service in London. He provides a service designed primarily to help the voluntary sector, and affordable rates.
  • Laytons, in Guildford, London and Manchester.
  • Matthew Boyer A Devon-based practice. “Well over half of my work is for charities or for bodies seeking charitable status. In addition to charity law and corporate governance of charities, I specialise in planning & environmental law and health & safety. I work hard to keep overheads down so that I can offer a highly competitive specialist service to causes that I support”. Phone 01647 432222, email: boyer@matthew-boyer.demon.co.uk
  • Michelmores Offices in London and Exeter. The Charity Team aims to provide responsive and cost-effective advice to voluntary sector organisations and social enterprises. Phone 01392 688688, or Shivaji Shiva on 01392 687542, email: tss@michelmores.com
  • Pearce Legal “have been advising charities of all sizes for over 20 years, from village halls, Scout groups, schools, churches and missionary organisations to national and international organisations.” 2 The Square, Solihull, West Midlands, B91 3SX, phone 08444 127 899.
  • RadcliffesLeBrasseur has a long tradition of providing services for the charity sector. The charity team represents more than 100 charity clients, and “are recognised as a leading firm in the field of charity law”. 5 Great College Street, London, SW1P 3SJ, phone 020 7222 7040, email: michael.elks@rlb-law.com Offices also in Leeds and Cardiff.
  • The Charity Team at Russell-Cooke was previously the firm Sinclair Taylor and Martin, and James Sinclair Taylor remains in charge and is a regular contributor at various sector events. 2 Putney Hill, Putney, London, SW15 6AB, phone 020 8789 9111.
  • Stone King Offices in Bath and London. “Act for many hundreds of voluntary organisations including over 150 of the country’s largest charities”. Charity Services.
  • Thomson Snell and Passmore, offices in Kent and Sussex.
  • Tozers West country firm with offices in Exeter, Plymouth, Teignmouth, Newton Abbot.
  • Turcan Connell has a charity law unit, and a Scottish focus (based in Ediburgh). Princes Exchange, 1 Earl Grey Street, Edinburgh, EH3 9EE, phone 0131 228 8111.
  • Veale Wasbrough Vizards, based in Bristol, and now also London, has a charities team.
  • Withers See charity law as a core area of work, and run a programme of conferences and in-house seminars. 16 Old Bailey, London, EC4M 7EG, phone 020 7597 6000.
  • Wrigleys Solicitors. Particular interest in social economy matters, publishing a quarterly newsletter with Unity Trust Bank. The leading charity lawyers in the North East. 19 Cookridge Street, Leeds, LS2 3AG, phone 0113 244 6100, email: thepartners@wrigleys.co.uk


Also worth a mention

  • Charlie Cattell has many years experience advising on social economy legal structures, and provides comprehensive registration services for companies, charities and community interest companies.
  • EarthRights Solicitors ‘A unique law firm which seeks to protect the environment by working with individuals and groups, ranging from local campaigns to NGOs, and green businesses – where appropriate for free or at low cost’. Email: earthrights@gn.apc.org or Devon office: charlie@earthrights.org.uk

Insurance Services

Despite a growth in specialist sector services in insurance, it must be said that the voluntary sector is wide with very diverse needs. An insurance broker who knows a lot about one aspect, for example large scale residential care, won’t necessarily understand the requirements of a small advice agency. So ask to see their client list, and check out what similar organisations have insurance for, as well as recommended brokers or insurance companies. It is worth checking out whether an appropriate umbrella or support body has arranged specialist insurance cover for an activity area – only a few are noted below.

Specialist Brokers

In theory brokers can access the whole insurance market to find the best cover (which may be from combining a number of separate policies). In practice the special deals for non-profits are more likely to come from one particular insurer – check!

  • Access Insurance A professional broking service working solely for the non profit sector. Quotations can be obtained online for small and medium-size charities. Selsdon House, 212-220 Addington Road, South Croydon, Surrey, CR2 8LD, phone 020 8651 7420.
  • Aon has stopped providing new charity tailored insurances as of September 2017.
  • CaSE Insurance from aQmen Ltd (Charity and Social Enterprise Insurance Management LLP) is a partnership between Charities Aid Foundation, Bates Wells and Braithwaite solicitors, ABG Insurance Services and aQmen Ltd (launched 2007).
  • Congregational Insurance Mainly for places of worship. Currer House, Curret Street, Bradford, BD1 5BA, phone 01274 700700.
  • Ecclesiastical Insurance Group As the name implies, closely connected with the church, and is indeed owned by a charitable trust, Allchurches Trust. Also deals with schools, care homes and other charities. ‘The Beaufort Plan is a comprehensive policy for all charities and voluntary organisations.’ Beaufort House, Brunswick Road, Gloucester, Glos, GL1 1JZ, phone 01452 528533, email: charities@eigmail.com
  • Encompass Insurance Policy. Designed by LVSC (London Voluntary Service Council) in partnership with Keegan and Pennykid (Insurance Brokers), this is a Royal & SunAlliance scheme, but with plenty of scope. Available to all voluntary organisations, small or large, premiums starting from £50. Contact Keegan and Pennykid, 50 Queen St, Edinburgh, EH2 3NS, phone 0800 731 8030.
  • Endsleigh Insurance Brokers, connected with the students insurer, has Charities as a specialist area and do competitive quotes in this sector, having all sizes from large national charities to home-based organisations as customers all over the UK. Phone 01242 866800.
  • D E Ford Insurance Brokers Ltd, a York based insurance brokerage that has specialised in cover for charities and non profit organisations for over 30 years.
  • Insurex Exposure, now part of Hiscox, specialises in event, conference and exhibition insurance.
  • Jelf (was Bluefin) – see their Charities page.
  • Ladbrook ‘understand how voluntary organisations operate and we understand their insurance needs. We have negotiated exclusive deals with a number of insurance companies specifically for voluntary organisations … donate a percentage of our earnings to charity and we promote and encourage ethical investment within our pensions and investment advice.’ Chartered Insurance Practitioner, specialist insurances include community groups, office cover.
    Unit 17, Dinnington Business Centre, Outgang Lane, Dinnington, Sheffield S25 3QX, phone 01909 565858, email: info@ladbrook.co.uk
  • MasterPolicy, now part of BlueFin.
  • NC Insurance has a ThirdSectorProtect option.
  • Towergate is a specialist broker to medical and caring professionals, and currently (2011) insures over 50% of independently owned hospices in the UK, as well as other charities. Contact Colin Grant, phone 01438 739306, email: Colin.grant@towergate.co.uk
  • Unity Insurance Services is owned by the Scout Association and have over 80 years experience in providing them with insurance. Specialists in youth and voluntary sector insurance. Phone 0845 0945 702, email: info@unityinsuranceservices.co.uk
  • WRS Insurance Brokers Based in Colchester, has specialist policies for charities etc including minibus.


Specialist Policies

  • Ansvar Insurance Ansvar House, St Leonards Road, Eastbourne, E Sussex, BN21 3UR, phone 01323 737541. Various specific insurance policies designed for the sector such as Community Groups (for groups using church or community premises), Charity Shops, Minibuses, Small Charity Offices and various Church related. Also Events insurance policy. Not quite so strong on the ‘standard’ company stuff.
  • Directors and Officers (a brand name of Royal and Sun Alliance). Charity and trustee indemnity. Stane Court, Albion Way, Horsham, West Sussex, RH12 1FB, phone 01403 235047.
  • Markel UK has speciality insurance products for areas such as Social Welfare, Charities and Community.
  • NODA Insurance provides a combined policy for amateur theatre groups.
  • Pound Gates specialises in childcare and early years insurance.
  • VillageGuard from Allied Westminster is for village halls.
  • Village Halls Plus Group is from three rural community councils working together with Zurich Municipal to offer a range of insurance to village halls across the UK, including cover for special events, loss of revenue and material damage.
  • Norris & Fisher insurance brokers have a tailored policy for village halls and community buildings, too. Plus general charity insurance.
  • Zurich has long provided insurance policies for community organisations. See their charity web pages.

Also See

  • Lockton did offer International Vehicle Risk Management for international motor vehicle cover, designed to meet the need of international charities/humanitarian organisations. Not spotted on their redesigned website (2013), but may be hiding.
  • Burnett & Associates, now part of SPB, have been recommended as computer maintenance specialist brokers.

Banking, Investment, Pensions

What to look for

While there is (currently) no high street name which majors in voluntary sector banking, there are some ‘deposit takers’ which do. Some of the ‘second rung’ bankers have specialist charity staff actually dealing with banking matters, rather than just marketing.

Many members and even trustees of voluntary organisations make sweeping assumptions on the terms you can get for banking. While the smaller community group or charity may well be able to get ‘free’ banking, this is by no means automatic. ‘Free’ may mean you also don’t get much interest paid on any spare cash you may have on deposit – if this happens often you may be better off paying (low) charges and getting proper interest rates. Charging structures have got more flexible recently, and may be based on a fixed fee, cost per transaction or sometimes a mixture. It is worth assessing what types of transaction you process most (e.g. volume of small cheque receipts as opposed to large direct credits such as grants) as this can make a large impact on which bank is the best for you.

Branches nowadays often don’t talk with ‘small business’ customers direct, but refer them to regional managers. Don’t expect these people, even with their narrower focus, to have any understanding of voluntary sector needs. We frequently have ‘oddities’ to deal with – some one-off foreign exchange visit or sudden need for loads of cash for an event – and developing a relationship and educating your manager can pay dividends in smoothing out the problems.

Deposit takers aren’t full banks – no or limited cheque facilities – but can help you maximise the return on spare cash, if you have the time and ability to manage transfers (to ensure your bank cash-flow doesn’t get you into trouble).

Current Account providers

  • Barclays Bank Charities Team concentrated on large organisations like NSPCC to start with, but presumably have now spread outwards.
  • Bank of Scotland Treasurers account for non-profit making organisations with a turnover below £50,000.
  • CAF Bank, part of a charity itself, offers high interest current accounts and easy access deposit accounts, CAF Cash and CAF Gold. Higher interest rates than standard on minimum deposits of £1,000, accounts operated by phone, post and online. Also operate longer term investment options such as the CAF Equity Growth Fund. Phone 0870 264 3296.
  • Cater Allen Bank Part of Santander, has a range of accounts for clubs, associations, charities.
  • Co-op Bank has the Community directplus account for community organisations, charities, voluntary organisations and social enterprises. See their Community Banking pages. Their ethical policy may well be attractive alongside no charges for standard banking facilities plus post, phone and internet access. Charities Tam phone 020 7977 2121.
  • NatWest Search for Community Account (under Business) for the smaller voluntary group – free banking for turnover below £100,000 a year.
  • Royal Bank of Scotland Treasurers Account for clubs, societies, churches and charities. Contact Tom Lynch, 28 Cavendish Square, London, W1M 0DB, phone 020 7647 8726 or 8713.
  • Santander Corporate Banking – look under Specialist Sectors.
  • Triodos Bank Known for their ethical stance, they also have Charity Cheque and Reserve Accounts, and a Social Venture Current Account. Phone 0800 328 2181, email: mail@triodos.co.uk
  • Unity Trust A specialist bank for voluntary, membership and credit union organisations, as well as the trade unions involved in setting it up, with the help of Co-op Bank. Did have a ‘Rent to Buy’ scheme enabling charity and voluntary organisations to acquire their premises – may have ended. It also sponsors various charity finance and management courses and events. Nine Brindley Place, 4 Oozells Square, Birmingham, B1 2HB, phone 0845 140 1000.

Facilities

Direct Debit and Direct Credit (paying suppliers electronically) facilities are offered by most banks, but organisations need good accounting systems and adequate financial controls to be able to sign up. Check out BACS website for some basic info (the jointly owned automated clearing system house).

Deposit takers

  • CCLA Investment Management Have a COIF Deposit Account offering instant access but high interest rates, amongst other options for charities. In our experience the service is straightforward and reliable. CCLA, 80 Cheapside, London, EC2V 6DZ, phone 020 7489 6010.
  • Epworth Investment Management is a specialist charity fund manager who offers a range of charity funds including the high interest, instant access Affirmative Deposit Fund for Charities. 9 Bonhill Street, London, EC2A 4PE, phone 020 7496 3636.


Investment services, financial advisers

See any charity sector publication for adverts from a variety of players.

Sarasin & Partners LLP Their Compendium of Investment is designed to help trustees plan and implement their investment policy in conjunction with their investment manager.

Check our Ethical investment page too.

Pension Schemes

targeted at voluntary sector:

  • The Pensions Trust is the only pension provider working exclusively with the voluntary sector. There is a specific scheme they manage for NICVA/northern Ireland charities, for instance. Email: enquiries@thepensionstrust.org.uk. Verity House, 6 Canal Wharf, Leeds, LS11 5BQ, phone 0113 234 5500.

Design, Print, Writing Services

Transcription, translation, training, editorial and other (print) production help.

Advice, Training

Some of the service providers below have useful guides to producing printed or visual materials. Other sources of useful info:

Translation and Transcription

  • BSS (charity Broadcasting Support Services) has closed, 2015: it made a point of being able to provide multilingual helplines, translation and publishing services alongside their other facilities.
  • Kelpie Films (see media services) also provide audio solutions such as talking magazines, talking books with favourable rates for the voluntary sector.
  • SignVideo (was Signific’ant) provides sign language interpreting in minutes over videophone, BSL translation and recording. Plus other related services – a social enterprise.
  • WorldAccent provides translation services in the world’s languages, in addition to website localisation and multilingual typesetting & design advice. Clients include NSPCC, Amnesty International, Mencap. Phone 020 7865 8300.

Publishing Services

including copywriting, editorial and content, print buying.

  • See BSS listed above.
  • Everything Editorial specialises in copywriting, editorial, design and print buying. The co-directors have strong experience, online and in print, producing publications for the voluntary, corporate and public sectors. Phone 020 8806 9893, email: nicola@everythingeditorial.co.uk
  • Lark is a ‘content agency’, with copywriters, editors and content strategists, and a charity specialism.
  • Looseleaf Productions Copywriting, editing, books and reports, editorial consultancy etc. Phone 01892 863952.
  • ngo media Journalism, editorial, print solutions.
  • ProseWorks is a network of copywriters and editors. Phone 01788 562316.
  • The Fable bureau (was Matter and Co) (was Society Media) Editorial, editing etc.
  • Eleanor Stanley specialises in editorial services for voluntary sector organisations, with clients including the King’s Fund, Friends of the Earth, Red Cross.
  • Top Copy/Guy Phillips Freelance copywriting service mainly for housing associations, charities etc.

Also see under Communications/ PR on Media Services page.

Designers

Many of these will also be able to do (at least) basic web site design.

  • Core Design Profits from the design side are used to support an associated mental health charity. Email: coredesign@corearts.co.uk
  • Ecographic “Visual communication says everything.” Graphic design and production with minimum ecological impact through detailed research into materials and new technology. Email: clare@ecographic.co.uk
  • Ethical Graphic Design Company discounts to charities etc. Email: simon@ethicalgraphicdesign.co.uk
  • HighHorse “Visual Communications for not-for-profit organisations”. We weren’t impressed by their website’s accessibility, though.
  • Intertype works exclusively with the voluntary sector on design and print: newsletters, stationery, annual and research reports, corporate identities, etc. Produce a Charity Design Bulletin. 307 Aberdeen House, 22 Highbury Grove, London, N5 2EA, phone 020 7359 4115, email: copydesk@intertype.co.uk
  • origin8 creative Work for voluntary sector includes fundraising pack for breakthrough breast cancer.
  • Oyster Marketing and Design Print, web, marketing, etc. Based in Hampshire.
  • Premonition provides graphic design, for print and web, mainly to voluntary organisations and other non-commercial bodies in East London.
  • Wave A workers design co-operative which specialises in working for issue, community, education, government, arts, health and charitable organisations, on websites through to event invitations. “We are down to earth in our approach, have never missed a deadline and are used to working creatively within limited budgets”. 45 Robertson Street, Hastings, East Sussex, TN34 1HL, phone 01424 205355, email: info@wave.coop


Printers

  • Battley Brothers/Arc Design. ‘Design, print and multi-media’, specialists in the voluntary/non-profit sector. 37 Old Town, Clapham, London, SW4 0JN, phone 020 7622 3401.
  • Calverts Press A workers co-op set up in 1977, has variety of charity and community group clients as well as commercial, and an interest in environmental considerations in its work. Web site has a useful glossary of terms. 9-10 The Oval, London, E2 9DT, phone 020 7739 1474.
  • Landor Graphics. South London design, copywriting and publishing company specialising in services to housing associations and voluntary sector. From copywriting/sub-editing based on your ideas or rough copy, through to design/lay-up, photography and print management. Produces publicity leaflets, letterheads, logos, newsletters, annual reports, information packs, posters, display boards, surveys etc. Can handle small print runs. Phone 020 7771 8716, email: landorgraph@gn.apc.org
  • Lavenham Press A high-quality image, but also a comprehensive service. 47 Water Street, Lavenham, Sudbury, Suffolk, CO10 9RN, phone 01787 247436.
  • Lithosphere A long time ago, this was the Print Department of War on Want – still committed to voluntary sector campaigning, in particular environmental issues. They are print managers and troubleshooters, and know their stuff. 90 Queensland Road, London, N7 7AS, phone 020 7686 6111, email: info@lithosphere.co.uk
  • Pureprint Group has worked with a range of charities and campaign groups, and boasts of its environmental credentials. Bellbrook Park, Uckfield, East Sussex, TN22 1PL, phone 01825 768811.
  • Rap Spiderweb ‘One of the country’s leading providers of print, design and distribution services to voluntary and campaigning organisations.’ Produce useful PrintTalk newsletters aimed at the voluntary sector on print issues. Clock Street, Oldham, OL9 7LY, phone 0161 947 3700, email: enquiries@rapspiderweb.com
  • Russell Press Started by the Bertrand Russell Peace Foundation in the 1960s, specialising in printing services for the not-for-profit sector. Annual Reports, leaflets, magazines, booklets and both burst and perfect bound books “in-house”. Bulwell Lane, Nottingham, NG6 0BT, phone 0115 9784505, email: Mike@russellpress.com
  • Upstream Workers’ cooperative which specialises in supplying typeset, design and print to the voluntary sector. 1 Warwick Court, Choumert Road, London, SE15 4SE, phone 020 7207 1560, email: cooperative@upstream.coop